Design52 respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us or working with us.
Who we are
Design52 is a UK-based creative technology studio providing services including website design, digital platforms, brand identity, multimedia and immersive digital experiences.
For the purposes of UK data protection law, Design52 is responsible for the personal information collected through this website and through direct enquiries made to us.
Information we may collect
Depending on how you interact with Design52, we may collect information including:
- Your name.
- Your email address.
- Your telephone number.
- Your company or organisation name.
- Information you provide when making a project or general enquiry.
- Correspondence between you and Design52.
- Technical information such as browser type, device type and IP address.
- Website usage and analytics information.
- Information necessary to manage an existing client, contractor or business relationship.
We only collect information that is reasonably necessary for the relevant purpose.
How we use your information
We may use your information to:
- Respond to enquiries.
- Discuss potential projects or services.
- Provide services you have requested.
- Manage existing client relationships.
- Prepare quotations or proposals.
- Communicate about ongoing projects.
- Improve our website, services and user experience.
- Maintain website security and prevent misuse.
- Meet legal, accounting or regulatory requirements.
Personal information collected by Design52 is used for legitimate business, operational and legal purposes.
Legal basis for processing
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
- It is necessary to respond to your request or enter into a contract with you.
- It is necessary to perform a contract.
- We have a legitimate business interest in operating and improving Design52.
- We need to comply with a legal obligation.
- You have provided consent where consent is required.
Where processing relies on consent, you may withdraw that consent at any time.
Contact and project enquiry forms
When you submit an enquiry through our website, the information you enter is used to respond to your request and, where appropriate, discuss potential Design52 services.
Our forms may also use security measures designed to identify spam, automated submissions and malicious activity.
Please do not submit confidential or highly sensitive information through a general website enquiry form unless specifically requested.
Cookies and analytics
The Design52 website may use cookies and similar technologies necessary for the operation, security and performance of the website.
We may also use analytics services to understand how visitors interact with the website. Analytics information can include pages visited, approximate location, device information, browser information and interactions with the website.
Where UK law requires consent for non-essential cookies or tracking technologies, those technologies should only be activated after the appropriate consent has been obtained.
Google services
Design52 may use services provided by Google, including website analytics, security and other website functionality.
Where these services process information, that processing is also subject to the applicable terms and privacy practices of the relevant service provider.
reCAPTCHA and website security
Some Design52 forms may use automated security and anti-spam technology, including Google reCAPTCHA, to help protect the website against spam, abuse and automated submissions.
These services may process technical information about your device and interaction with the website in order to determine whether activity appears legitimate.
Sharing your information
We do not sell or rent personal information.
Information may be shared with trusted service providers where reasonably necessary to operate Design52 or provide our services.
This can include website hosting, email, analytics, security, accounting and other professional or technical service providers.
We may also disclose information where required by law, regulation, court order or another lawful authority.
International data transfers
Some technology providers used by Design52 may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable UK data protection requirements.
How long we keep information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period can depend on the nature of the information, our relationship with you and any legal, accounting or contractual obligations that apply.
Information that is no longer required will be deleted or securely disposed of where reasonably practicable.
Keeping your information secure
We use reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no website, email system or internet transmission can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including:
- The right to request access to personal information we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion of your information.
- The right to restrict certain processing.
- The right to object to certain processing.
- The right to data portability in applicable circumstances.
- The right to withdraw consent where processing is based on consent.
These rights are subject to the conditions and exemptions contained within applicable data protection legislation.
Making a privacy request
If you would like to exercise your data protection rights or have a question about how Design52 handles personal information, please contact us using the contact details provided on the Design52 website.
We may need to verify your identity before responding to certain requests.
Complaints
If you have concerns about how your personal information has been handled, please contact Design52 first so that we have an opportunity to investigate the matter.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Visit: ico.org.uk
External websites
The Design52 website may contain links to websites operated by other organisations.
Design52 is not responsible for the privacy practices, security or content of external websites.
You should review the privacy information provided by the relevant website when leaving Design52.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will be published on this page together with its most recent update date.
Have a question about your data?
Contact Design52 through the website and let us know that your enquiry relates to privacy or personal information.